What is Cognitive Process Automation and Why do Enterprises Need it?

The absence of cognitive capabilities often constrains real-time decision-making within operational workflows. A staggering 80% of data is locked within unstructured formats, creating further obstacles to effective data utilization. Despite recognizing the immense potential of AI, organizations encounter hurdles when it comes to conceiving and implementing the right AI solutions. These challenges stem from a lack of expertise, a clear roadmap, and the struggle to manage data silos, resulting in isolated systems and a dearth of comprehensive insights. 

Cognitive Process Automation (CPA) is an automation paradigm shift that seamlessly blends artificial intelligence (AI), machine learning, and Natural Language Processing (NLP) to execute intricate tasks that were once solely within the purview of human workers. Unlike traditional Robotic Process Automation (RPA), which adheres to predetermined rules and can only handle structured data, CPA possesses the remarkable capability to navigate unstructured and semi-structured data. This enables systems to comprehend, adapt, and continually enhance their performance through interactions, effectively managing dynamic and evolving business processes.


The E42 Platform

E42 is a no-code Cognitive Process Automation platform to build AI co-workers with human-like abilities to automate enterprise processes, including decision-making traditionally done by humans. These AI co-workers collaborate to improve enterprise outcomes and intelligence. The platform aims at equipping global enterprises with AI co-workers, enhancing human roles and contributing to societal progress. By utilizing generative AI for innovative solutions and offering customizable Large Language Models (LLM), it prioritizes context understanding, minimizes errors, and supports multilingual conversations. E42 excels in real-time content generation, Intelligent Document Processing (IDP), and multimodal data processing. It provides flexible deployment options, text and voice support, and seamless API integration for easy setup and scalability. Continuous learning and improvement are integral, with refined models, adaptive tuning, and advanced security measures including GDPR compliance.

A Few of the AI Co-Workers Built on E42

NEIL

AI Accounts Payable Executive

Bringing end-to-end automation to the Accounts Payable process, streamlining invoice processing and enhancing vendor relationships, Neil is a financial powerhouse, making a significant impact on both team leadership and the bottom line.

ALEX

AI Customer Care Executive

Generating data-driven insights, automating conversations, transforming the customer service function for enterprises, and improving customer experience across the process stages, Alex is a game-changer in customer support.

 

SAM

AI HR Operations Executive

Automating HR operations and providing administrative support to employees—with 24/7 availability to handle employee queries and transactions in real-time, Sam doesn’t just handle queries and transactions in real-time; he transforms the HR landscape with seamless automation.

WALTER

AI IT Ops Manager

Helping enterprises deliver a seamless employee experience for IT issues through an automated help desk support, with Walter on board, enterprises experience substantial benefits like significant time savings in processing information, minimized human intervention, and seamless workload management.

 

AI Co-Workers Solving Real-World Problems

AI AP Executive

Challenge

A major automotive manufacturing company was facing issues with their Accounts Payable (AP) process which involved manual data entry, reconciliation, and more.

Solution

The E42 AI Accounts Payable Executive automated their invoice processing, performed real-time validation, and more, resulting in an enhanced experience for vendors and AP teams with a reduced dependency on phone calls and email follow-ups.

Results delivered
  • 96% accuracy in data extraction
  • 100 person-days saved in a month
  • Template-free extraction of different file formats supported
  • More than 5000+ invoices processed in a month
  • Enriched user experience for vendors with automated status updates on invoices and a comprehensive view for validation

AI HR Executive

Challenge

A leading IT services company struggled with administrative support and HR operations due to manual processes and repetitive query handling.

Solution

The E42 AI HR Executive streamlines employee query-resolution with quick responses and a one-click solution to access policies. It offers automated queues, smart digital forms, integrated reporting, performance analytics, data-backed insights, and automated employee KYC updates for enhanced efficiency.

Results delivered
  • 22% increase in productivity  
  • 56% reduction in time spent by HR department on employee requests and queries
  • 90% increase in employee engagement with HR

AI Customer Care Executive

Challenge

A global telecommunications major having a worldwide presence with various product offerings was struggling with a single channel of customer support and a manual process of fetching payment

transaction details.

Solution

The E42 AI Customer Care Executive ensures 24/7 availability and seamless user authentication with automatic integration across various CRM systems. It also automates grievance handling for refunds, complaints and change in schemes along with providing suitable tariff plan recommendations to users.

Results delivered
  • 70,000 person-days saved in a month
  • More than $100,000 savings month-on-month
  • 100% time saved for agents in customer authentication
  • 60% improvement in CSAT scores

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